Digital Product Delivery Policy
Clear electronic fulfillment terms, download access, and license delivery standards for MacKey for macOS, sold by Graond and fulfilled through our Merchant of Record, Paddle.com.
100% Instant Electronic Delivery
MacKey is a 100% digital software product. There are no physical shipments, postal mailings, or delivery delays. Your license keys are generated immediately on-screen upon checkout and sent to your email within seconds.
Instant Electronic License Delivery
How your MacKey license is delivered immediately upon checkout completion.
Your license key and 1-click activation link are displayed directly on the order confirmation screen within seconds of payment.
Paddle emails your official tax invoice, and we send your license key and download link to your inbox simultaneously.
Open MacKey on your Mac, enter your key or click the activation link in your email, and all Pro capabilities unlock immediately.
Zero Shipping Costs: Because all MacKey software licenses, downloads, and receipts are delivered electronically, there are zero shipping fees, packaging costs, customs duties, or physical delivery wait times.
Delivery Window: Digital delivery takes place in under 60 seconds following payment confirmation by our Merchant of Record, Paddle.com.
Software Installer & Continuous Updates
How to download the native macOS app and receive future improvements.
The universal binary installer (MacKey.dmg) is compiled natively for all Apple Silicon Macs (M1, M2, M3, M4, and newer) and Intel Macs running macOS 14.0 (Sonoma) or macOS 15.0+ (Sequoia).
You can download the installer anytime at mackey.graond.com/download/macos with zero waiting time, even before purchasing a license.
MacKey includes an automatic background update feed via our secure Sparkle appcast (/appcast.xml). When new macOS updates or features launch, you receive 1-click in-app updates with full release notes.
Both Lifetime Plan ($39) and 1-Year Plan ($19) customers receive all standard software updates and performance improvements.
Self-Service License Key Recovery
Instant recovery if you ever misplace your email or license details.
If you ever switch Macs, reinstall macOS, or lose access to your purchase confirmation email, you can retrieve your license keys instantly at any time using our self-service recovery page:
Merchant of Record Fulfillment Standards
Paddle.com guarantees, checkout buyer protections, and non-delivery remedies.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
In accordance with Paddle's Checkout Buyer Terms, if a technical problem prevents or unreasonably delays electronic delivery of your digital license key, your sole remedy is replacement of the digital license or an immediate 100% refund.
Every paid license purchase is protected by our unconditional 14-day money-back guarantee. If you are not satisfied for any reason, request a full refund via our Refund Policy or email support@graond.com.
Customer Support & Inquiries
Need help with digital delivery, missing keys, or installation?
Questions about an order, receipt, or license delivery? We respond within 24 hours.
Operating entity: Graond (sole proprietorship operated by Imran Hossen, Dhaka, Bangladesh).