Refund Policy
Clear, unconditional 14-day refund terms for all Orbit macOS software licenses sold by Graond and processed via our Merchant of Record, Paddle.com.
14-Day Full Refund Guarantee
We offer a straightforward, unconditional 14-day money-back guarantee on all Orbit paid licenses (Orbit Pro Lifetime and Orbit 1-Year Standard). If you are not satisfied with Orbit for any reason, you may cancel your order and request a full 100% refund within 14 calendar days of your transaction date.
Merchant of Record & Order Processing
How your payment, invoice, and return rights are handled through Paddle.com.
Develops Orbit (orbit.graond.com) under parent company graond.com (operated by Imran Hossen, Dhaka, Bangladesh).
Authorized reseller conducting the order process, tax compliance, billing inquiries, and returns.
Backed by Paddle Buyer Terms and our unconditional 14-day money-back guarantee.
Unconditional 14-Day Refund Window
Full 100% refund eligibility within 14 calendar days of purchase, with no conditions or technical justifications required.
You have the unconditional right to cancel your purchase and receive a full refund within 14 days from the day after your transaction is completed.
No special justification or troubleshooting proof is required to exercise your 14-day cancellation right.
Applies equally to both Orbit Pro Lifetime ($39) and Orbit Standard 1-Year ($19).
Once a refund is issued, the corresponding license key(s) for that order are automatically deactivated.
1-Year Subscription Cancellations: For the Orbit Standard 1-Year plan, you may cancel your annual renewal at any time via the Paddle Buyer Portal (accessible from your Paddle receipt email) or by contacting support@graond.com. Upon cancellation, your subscription will not renew, and your license remains active until the end of your current 1-year prepaid period.
Digital Delivery & Technical Remedies: Software licenses are delivered electronically and instantly upon purchase. Under Paddle's Checkout Buyer Terms, if technical problems prevent or unreasonably delay electronic delivery of your license, your remedy is replacement of the product or an immediate 100% refund.
Statutory Consumer Rights: Nothing in our refund policy overrides statutory consumer rights under applicable local laws (including EU and UK statutory consumer withdrawal protections). Where local laws provide greater protection, Paddle applies the highest applicable consumer standard.
How to Request a Refund
Two fast ways to initiate a refund and receive your funds back to your original payment method.
Email support@graond.com with your purchase email address, order number, or license key.
Click the “View Receipt” or buyer support link inside the confirmation email sent by Paddle.com.
Refunds are processed immediately and appear on your statement within 3–10 business days.
Questions & Support
Need help with an order, receipt, or license key?
Reach out to our team anytime at support@graond.com.