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Account & Data Deletion Instructions
•Last updated: October 2026

Account & Data Deletion

Step-by-step instructions to permanently delete your cloud account records, release a device seat, or erase local Orbit files on your Mac.

01Delete Data from Servers02Deactivate Device Seat03Erase Local Mac Files04Financial & Tax Records
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01Delete Data from Servers02Deactivate Device Seat03Erase Local Mac Files04Financial & Tax Records

You Can Delete Your Data at Any Time

You have the right to ask us to permanently delete any personal information we hold about you, including your email address, license records, and any device linked to your account. Follow the structured methods below.

Section 01•Cloud Account Erasure

Ask Us to Delete Your Data from Our Servers

Permanently erase your email address, purchase record, license key, and feedback history.

Send a deletion request from the email address associated with your Orbit license to:

support@graond.comOpen Pre-Filled Deletion Email
48-Hour SLA

Completed within 48 hours of verification.

Email Confirmation

Written confirmation sent once erased.

Key Deactivation

Associated license keys are permanently disabled.

Section 02•Self-Service Seat Management

Remove a Device from Your License

Free up an active Mac seat without deleting your purchased license.

STEP 01
Open Plans & Upgrade

Launch Orbit on your Mac and click Plans & Upgrade (👑) in the left sidebar.

STEP 02
Click Turn Off

Under Manage License (next to Turn Off License on This Mac), click Turn Off and confirm Turn Off on This Mac.

STEP 03
Seat Released Instantly

The active seat binding is removed from our database so you can activate another Mac or re-activate this Mac in 1 click.

Section 03•Local File Removal

Deleting Local On-Device Data

How to remove all local workspace files, license caches, and uninstall Orbit from macOS.

Run this command in Terminal (or delete the folder in Finder) to remove all local workspace profiles (config.json), local license caches (license.dat, device_history.dat), and local feedback logs (feedback_history.json):

rm -rf ~/Library/Application\ Support/Orbit

To also remove the application binary, drag /Applications/Orbit.app to the macOS Trash.

Section 04•Statutory Accounting

A Note on Financial & Tax Records

Statutory invoice retention by our Merchant of Record, Paddle.com.

In some cases, basic transaction records (such as tax receipts or invoice numbers) must be retained by our Merchant of Record, Paddle.com, as required by applicable international tax and accounting laws. Orbit and Graond never store your credit card or payment details.
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Our order process is conducted by our online reseller Paddle.com Market Limited (and paddle.net). Paddle is the Merchant of Record for all our orders, checkout, payment security, tax compliance, invoicing, and returns. All paid purchases come with an unconditional 14-day money-back guarantee.