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Customer Support & Studio Inquiries

Get in touch with us

Have a question about Orbit, need help with your license, or want to discuss billing? We respond to every inquiry personally within 24 to 48 hours.

Direct Contact Information

Primary Support Email
support@graond.com

Direct human support for product questions, license keys, and bug reports.

Response Time
Within 24–48 Hours

Available Monday through Saturday across all international time zones.

Business Entity & Location
Graond
Sole proprietorship operated by Imran Hossen
PL-47, RD-06, BL-DIT PROJECT, MERUL, BADDA, Dhaka 1212, Bangladesh
Studio: graond.com
Billing & Merchant of RecordPaddle.com

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-Day Refund PolicyTerms of Service
Common Self-Service Actions
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MacKey

MacBook Air Keyboard Studio
& Function Row Remapper.

A native macOS product by Graond

Support: support@graond.com

Studio
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  • CGEventTap Engine
  • Context Profiles
  • Pricing
Support
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  • Contact Us
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  • Find License Key
  • Download for Mac
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  • Security Standard
  • Data Deletion
© 2026 Graond (sole proprietorship operated by Imran in Dhaka, Bangladesh). MacKey is a first-party product of Graond.
support@graond.com•
100% On-Device · Zero Keystroke Logging

Our order process is conducted by our online reseller Paddle.com Market Limited (and paddle.net). Paddle is the Merchant of Record for all our orders, checkout, payment security, tax compliance, invoicing, and returns. All paid purchases come with an unconditional 14-day money-back guarantee.